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Frequently Asked Questions

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Question: How do I acquire a network account?

Answer: The way student accounts are created is through their Digital ID.. When a student registers for a class they will receive a Digital ID. This Digital ID will allow the student access to email, printing and the lab computers. The new Digital ID format will be:
Firstname.Lastname@smail.astate.edu To access the email system you will need to activate your new Digital ID. Click Here to activate your Digital ID

For Faculty/Staff, Complete the following form and follow the delivery instructions near the bottom. (link to form)

Question: I cannot log into my account. What do I do?

Answer: Call (x3933) or email (itshelpdesk@astate.edu) the ITS Helpdesk. Ensure you tell them your account has disabled due to lack of use and you need it reset.
Your password has either expired or your account is locked. Most likely it is probably because your password has expired and needs to be reset.

Question: When does my password expire? (Password Expiration)

Answer: Passwords for students are required to be changed every 180 days. For Faculty/Staff, it is every 60 days.
Passwords are not complex but do need to be a minimum of 6 characters or more. The mail server will remember the last 5 passwords. Account lockups occur because the account was tried to be logged into more that five consecutive times with the wrong password. The account lockout timeout period is 1 hour for faculty/staff and 30 minutes for students. If your account does not unlock successfully after the required timeout period, please call the ITS HelpDesk at 972-3933.

Question: How do I change my password?

Answer: For students, you must go to the email webpage (http://smail.astate.edu/) and there is an option to change your password. For Faculty/Staff, If you are logged in, you can change it simply by pressing Crtl+Alt+Delete, and there will be an option to change your password. Just follow the directions. Or you may change your password online by going to https://apps.astate.edu/changepassword/

 

Question: What is my mailbox size?

Answer: For students, there is a 20 meg limit. For faculty/staff, there is a 200 meg limit.

 

Question: Why can't I send a 30 meg attachment?

Answer: You can't sent a file attachment in your email if the attachment is larger than 10 megs. Ten megs is the limit for both students and faculty/staff. But, there is a web application called "ShareSpace" that will allow faculty/staff to send and receive files that are up to 50 megs. Students can use a similar application to send and receive files (up to 1 GB) called "YouSendIt".

Question: Can I setup my email to use Outlook or POP3?

Answer: POP3 is not supported for students, faculty, or staff. Only IMAP or MAPI is allowed

Question: I can login to my email but I can' t Send or Receive email. Why?

Answer: That is probably because your mailbox is full and you need to delete some mail

Question: Why is my account locked?

Answer: The account is locked most likely because the account was tried to be logged into more that three consecutive times with the wrong password. After thirty minutes the account should unlock. If it does not then call ITS (972.3033) to have it unlocked.

Question: How do I register for classes and get to my account Summary?

Answer: Go to the Online Registration link on the ASU A-Z Index (www.astate.edu).

Question: I'm having trouble with my PIN. Who do I contact?

Answer: For assistance with your PIN:
Staff/Employees contact ITS help desk at 870-972-3933
Students and Faculty contact the Registrar's Office at 870-972-2031

 

Question: I can't log into Blackboard?

Answer: Use the username portion (e.g., Firstname.Lastname) of your ASU email address to log into Blackboard6.  Your password for Bb6 is the same as your ASU email password.  If Blackboard doesn't accept your password, try resetting your account at http://smail.astate.edu.

Question: What is Sharespace?

Answer: Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary online storage, allowing you to send links instead of hefty files. Upload your file, then tell your party the Download Ticket code and point them to https://apps.astate.edu/sharespace. Once there, users can enter the Ticket code and download your corresponding file. No one will have access to a file in your ShareSpace without knowing the Download Ticket code.

To help streamline the notification process, ShareSpace can send an automated Download Invitation. Simply click the "e-Mail" button next to the file you want to send, and you will be asked for an e-mail address to send the invitation to. ShareSpace will take care of the rest.

In addition to letting others download your files, you can let guests upload to your ShareSpace. This is useful if the party trying to send you a file isn't a member of ASU. Use the Upload Invitation feature below to automatically email a guest an Upload Ticket, good for one upload to your ShareSpace.

Question: What time do the labs close?

Answer: The time that the lab closes is posted on its door. Normally, the hours are:
7:00 am - 2:00 am Monday-Thursday
7:00 am - 4:45 Friday
Sat 10:00 am - 6:00 pm
Sun 2:00 pm - 2:00 am

Question: Will the labs be open during holidays?

Answer: No. If you have questions contact ITS @ 870.972.3033.

Question: Why will my file not open?

Answer: The file will not open either because it is corrupted or the file is not able to be opened on that computer. For help contact the assistant.

Question: Why did the job not print?

Answer: First, if there are two printers, check the other one. Otherwise, the printer is offline or out of paper.

Question: Are there any color printers in the lab?

Answer: There are no color printers

Question: Can I check out a laptop?

Answer: A laptop can be checked out for a four hour period. Please see the lab attendant.

Question: How do I end a call?

Answer: The handset - return the handset to the cradle, or press the line button or the EndCall soft key.
A headset - Press the Headset button or the line button or the EndCall soft key. (If you want to keep the headset mode activated for use with AutoAnswer, press the line button or the EndCall soft key.)
The Speakerphone - Press the Speaker button, the Line Button or the EndCall soft key.

Question: How do I place a call?

Answer: Use the Receiver - Lift the handset and dial a number.
Use the Speakerphone - Press the Speaker button and dial a number
Redial the most recently dialed number - Press the Redial soft key.
Dial from a Corporate directory - Press the Directories button. Select corporate or Faculty/Staff, and press the search soft key. Press the Dial soft key to dial from the directory.

Question: How do I place a Conference Call?

Answer: Step 1: During a call, press the more soft key, then the Confrn soft key. Doing so automatically activates a new line and puts the first party on hold.
Step 2: Place a call to another number or extension.
Step 3: When the call connects, press Confrn again to add the new party to the conference call.

Repeat these steps to add parties to the conference call. Once the conference call initiator disconnects from the call, no additional parties can be added.
Tip: You can drop the last party added by pressing the RmLstC soft key.

Question: How do I transfer a call to another extension?

Answer: Step 1: During a call, press the Transfer soft key. This puts the call on hold.
Step 2: Dial the number or office extension to which you want to transfer the call.
Step 3: When it rings on the other end, press Transf again. Or, when the party answers, announce the call and then press Transf. (This is a consult transfer.)
Step 4: If you are using a handset, hang up. If the party refuses the call, press the Resume soft key to return to the original call.

Question: How do I place a call on hold or park?

Answer: To place a call on hold press the Hold soft key while in a call. You will only be able to retrieve the call from the phone by which it was placed on hold.
To park a call press the more soft key and then the Park soft key. Once the park key is pressed a number will appear in the bottom of the display. You may dial this number from any phone to retrieve the call. After 60 seconds the call will ring back to the phone that placed it on park.

Question: How do I login to the User Options web page?

Answer: Step 1: From your web browser, access http://callmanager.astate.edu/ccmuser. The Cisco
CallManager User Options Log On page appears. You must be set up in the system before you
will have access to this feature. Contact the Telecommunications Office to be set up.
Step 2: Enter your user ID and your password and click Log On. Your user ID and password are the same as your computer logon account. The Cisco CallManager User Options Menu page appears.
Step 3: From the "Select a device to configure" drop-down list, select your phone model. The menu is context-sensitive and displays options appropriate for the device or device profile that you have selected.

Question: How do I change my voicemail message?

Answer: 1. Press the Messages Button on your phone.
2. Enter your Voicemail Password.
3. Press 4 for setup options.
4. Press 1 for Greetings and Transfers.
5. Press 1 to Change Greeting.
You will listen to your current message and then press 1 to change your greeting.

To change your voicemail message from your home phone or your cell phone follow these instructions.

1. Call your office phone.
2. While your message is playing press *.
3. Enter your ID. Your ID is your 4 digit extension number.
4. Enter your Voicemail Password.
5. Press 4 for setup options.
6. Press 1 for Greetings and Transfers.
7. Press 1 to Change Greeting.
You will listen to your current message and then press 1 to change your greeting.

Question: How do I transfer a call?

Step 1: During a call, press the Transfer soft key. This puts the call on hold.
Step 2: Dial the number or office extension to which you want to transfer the call.
Step 3: When it rings on the other end, press Transf again. Or, when the party answers, announce the call and then press Transf. (This is a consult transfer.)
Step 4: If you are using a handset, hang up. If the party refuses the call, press the Resume soft key to return to the original call.

Question: How do I edit my files in My Documents?

Answer: To edit a file, first save it to your computer and work with it from there.
Then, save your changes to the file, close it, and use the Upload Files button to put it back into My Documents

Question: How do I obtain a PIN number?

Answer: Faculty and staff, with the approval of the department head can apply for a pin
number to conduct ASU business. Monthly charges are billed to the department
account number. It is recommended that each individual have their own PIN number to
properly account for their long distance business calls.
To apply for a PIN number the following information is needed:
Department requesting the number
Departmental head approval
Telephone number
name of applicant
Department account number
Fax this information to the Telecommunications Office at 972-2090.

Question: Who do I contact for a phone repair?

Answer: All office and faculty housing telephone problems should be reported to the
Communication Services Department at 972-3033. All campus residents (Resident Halls, Apartments, and Married Student Housing) having a problem with their telephone should contact Residence Life at 972-2042. Please contact us, NOT Southwestern Bell. In order for us to better serve you, please have the telephone number, room number, a detailed description of the problem, and a contact person available when you call.

Question: Are telecommunications downlinks available?

Answer: Yes. Telecommunications downlinks are available. There is a $25 charge.
Requirements: need cable TV in order to view it.

Question: Where can I view the Cisco VoIP User Guides?

Answer: The Cisco VoIP User Guides are online. Go to:

http://its.astate.edu/content/voip/user_guides.php

Question: Where can I download the Cisco CallManager Attendant Console?

Answer: You can download the software by going to :

http://its.astate.edu/content/voip/ac.php

Question: What software do you support?

Answer: To view a list of supported and unsupported software, please visit our Software Downloads page.

Question: How do I edit my files in My Documents?

Answer: To edit a file, first save it to your computer and work with it from there.
Then, save your changes to the file, close it, and use the Upload Files button to put it back into My Documents

Question: What software do you support?

Answer: To view a list of supported and unsupported software, please visit our Software Downloads page.

Question: What is Ruckus?

Answer: The Ruckus service provides ASU students with access to over 1.4 million songs and hundreds of videos. With Ruckus, students can download and share playlists of music and movies with their friends and classmates in a fast and user-friendly download environment designed exclusively for college students. Users can recommend favorite tracks, and look at other people's libraries. ASU students will be able to connect with friends and make new ones.

Question: How much does Ruckus cost?

Answer: Music Subscription: FREE to all ASU students during the Fall, Spring, and Summer semesters (2006-2007 academic year).
Faculty and Staff Music Subscription: $5.99 per month, paid on a semester basis, for unlimited music downloads.
Alumni Music Subscription: $7.99 per month, paid on a semester basis, for unlimited music downloads.
Movie Subscription: $15 per term (fall, summer, spring). Movie subscriptions are only available to students. Movies must be downloaded from an on-campus location.
Ruckus-To-Go: $20 per term for the ability to transfer downloaded content from a PC to a compatible mobile music device.

Question: Do I own the music and movies I download?

Answer: No. Music files you download are protected by digital rights management, so they're licensed to you for 30 days. A "Renew By" date in your music and movie libraries indicates when the license for each downloaded title will expire. If you are logged into Ruckus and play an expired song, the license will renew automatically. You can also manually renew the license by right-clicking the title and selecting "renew license." You can renew a track as many times as you like as long as you are a Ruckus subscriber. If you cancel Ruckus, you will no longer be able to renew your licenses.
Students who opt for the Ruckus-To-Go plan ($20/semester) may copy downloaded music to a compatible portable player.
Movie files you download are also protected by digital rights management and can be played on your PC for 5 days, after which time they remove themselves.

Question: Can I purchase music and movies through Ruckus?

Answer: Ruckus offers online music purchases through Buy.com. You can buy individual tracks or entire CDs. Movies are not available for purchase via Ruckus, but are available through Buy.com.
Whenever you are given the option to download a music track or album you are also given the option to buy through Buy.com. If the track or album is available for purchase, a Buy.com icon will appear. By selecting that icon you will be taken directly to that track or album's page at Buy.com. A track purchased and downloaded through Buy.com can be burned to CD.

Question: What is Ruckus-To-Go?

Answer: For $20/semester Ruckus-To-Go lets you move downloaded Ruckus music from your PC to a portable player. Once moved to the portable player, music will play for 30 days before it needs to be re-synched with your PC in order to renew the license. Please note that in order to utilize Ruckus-To-Go, you need a compatible, subscription-enabled, portable player. Check here for a current listing of supported players.
Ruckus-To-Go is available to any ASU student, staff, faculty member, or alumnus for $20/semester.

Question: Must I be connected to the campus network to play downloaded music and movies?

Answer: No. Downloaded music can be played on your PC for 30 days (movies can be played for 5 days), regardless of whether or not your PC is physically connected to the campus network. However, movies must be downloaded while on campus

Question: What are the Ruckus computer requirements?

Answer: Any computer with a browser can log into Ruckus. However, only PCs running Windows XP or 2000 are able to play music and movies. The specific PC requirements are as follows:

A computer running Microsoft Windows XP SP1+ or Windows 2000 (Player will not work on a Linux or Macintosh computer.)
800 MHz or faster CPU
256 MB or greater RAM
Windows Media Player 10 (WMP 9 for Windows 2000)
Macromedia Flash Player 6.0 or higher
Quicktime 6.5 or higher for RuckusTV
10 MB free hard disk space for Ruckus Player
~4 MB free hard disk space per song and ~700 MB per movie
Windows Internet Explorer 6 (medium security setting, javascript enabled, and cookies allowed).

Question: How do I create my Ruckus account?

Answer: Just go to www.ruckus.com and follow the online steps. Please note that you'll need to enter your ASU student e-mail address (e.g., ben.franklin@smail.astate.edu). A Ruckus password and further instructions will be returned to your ASU e-mail address. Once you have logged in and verified your account, you can begin using the Ruckus service.
Note: ASU strongly recommends that you select a new Ruckus password, different than your email password, for use with this service.

Question: Can I download Ruckus movies from off-campus?

Answer: No. Although you can play the movies off campus after they are downloaded, the download itself must happen while on campus.:

Question: How do I purchase a Faculty and Staff Music subscription, Movie subscription or Ruckus-To-Go subscription?

Answer: Subscriptions are purchased directly from Ruckus (www.ruckus.com) via a secure, online credit card transaction.

Question: Can I use Ruckus if I am a Mac user?

Answer: No. The Ruckus music and movie files utilize Microsoft DRM (Digital Rights Management System), you will not be able to play them on a Mac or Linux system. You may, however, you log into Ruckus, maintain your Ruckus profile and browse others' profiles and playlists.

Question: Will Ruckus-To-Go work with my iPod?

Answer: No. iPods utilize the Fairplay DRM (Digital Rights Management) which is not compatible with Ruckus music files nor with Microsoft's Digital Rights Management system.

Question: What kinds of movies and TV shows does Ruckus offer? How current are the movies?

Answer: The movie and TV content offered by Ruckus can be characterized as "college favorites and cult classics". In terms of currency, the movie titles are similar to what you might find on a premium movie channel.

Question: How many movies does Ruckus have available?

Answer: Over 200 hours of Hollywood video and TV content are available to Ruckus movie subscribers. Titles are cycled in and out every week; usually five come in and five go out. A list of outgoing titles will be posted in the "Charts" on the movie page. Popular titles may be available longer than others.

Question: What's the file format of the media I download from Ruckus?

Answer: Windows Media Audio (WMA) and Windows Media Video (WMV).

Question: How is Ruckus legal?

Answer: In an effort to prevent piracy of the copyrighted content distributed by its system, and in an effort to enforce subscription rules, Ruckus employs Microsoft's Digital Rights Management (DRM). Ruckus content is encrypted with DRM making it playable only when it has a valid license, and only Ruckus users can acquire a valid license to play the content by logging into the Ruckus service. Licensed content can be played using any media player that supports DRM (Ruckus, Windows Media Player, WinAmp, DRM supported portable players, etc.). Once a music license has been acquired it will last 30 days before expiring and you must then re-acquire the license. A movie license will last five days before it needs to be renewed. Renewing a license does not mean you have to re-download the content.

Question: Is Ruckus just for colleges and universities?

Answer: Yes. Ruckus Network is dedicated to providing digital entertainment based on the interests, lifestyle and preferences of college students. Only colleges and universities can subscribe to Ruckus for their students - it is not available for purchase by the general public.

Question: Where can I get help if I encounter any problems with the Ruckus service?

Answer: Ruckus has online support available to any Ruckus subscriber

Question: How do I create a distribution list?

Answer: Open your Contacts folder, right click on a blank spot inside the folder and choose New Distribution List from the pop up menu. Once the Distribution List window is open, click on Add New to add the names and email addresses of the people you want to include in the list. For more detailed instructions, read our tutorial.

Question: How do I add names to my address book?

Answer: Go to the Tools menu and choose Address Book. Once the Address Book is open, click on the Add icon to add names and addresses to the book For more detailed instructions, read our tutorial.

Question: I've created a database. Now what do I do?

Answer: The first thing you need to do is to create a table to store your data in. Click on the Tables tab, then click on New. Access will then show you a dialogue window giving you several option of how you want to create the new table. People who are new to Access may find it easier to design the table in Datasheet view, so make sure that's highlighted and click on Ok.

Question: I pressed something by accident, and now my document is messed up. Is there any way to correct it?

Answer: Go to the menubar and click on Edit. From the Edit menu, choose Undo, and that will undo the last thing you did.

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Question: How do I create an exponent?

Answer:Position your cell pointer where you want the result to appear then type the following formula: =Cell1^Exp where Cell1 contains the number you want to raise to the Exp power

Question: Some of my cells have #### signs in them. What does that mean?

Answer: This usually indicates that the column isn't wide enough. To widen the column, go to the menubar and choose Format. From the Format menu choose Column. From the Column menu, choose Width and enter the size you want the column to be.

Question: How do I add a footnote to my document?

Answer:Go to the menubar and click on Insert. From the Insert menu, choose Footnote. At this point, you'll see a window called Footnote and endnote.
Footnotes appear at the bottom of the page they're referenced from. Endnotes appear at the end of the document. Choose the format you want, and click on Ok.

Question: How do I prevent page numbers from appearing on the first page?

Answer: From the Page Numbers dialogue window, click off the option that says: Show number on first page

Question: How can I find out how many words are in my document?

Answer: Go to the menubar and click on Tools, then from the Tools menu, choose Word Count Return

Question: How do I check my spelling?

Answer: Word will normally check your spelling automatically while you're typing in. You can check your spelling manually by pressing F7

Question: How do I indent the first line of a paragraph?

Answer: Press the Tab key, and that will indent the first line of a paragraph.

Question: Is it possible to use an Audio-CD soundtrack in my presentations?

Answer: Yes, but you'll need PowerPoint 97 (or higher) and there is a bit of a trick to it. Put your Audio-CD in your CD-ROM drive. For most computers running Windows 95, this automatically starts the Windows 95 CD player and you hear your music. It is very important to CLOSE the CD Player application before you try inserting the sound in PowerPoint. If you have the CD Player application running, it won't work properly, so just remember to close that puppy down! Meanwhile, back in PowerPoint 97: from the Insert menu, select "Movies and Sounds..." an then "Play CD
Audio Track..." This brings up the Play Options dialog. Set things as you like, and then click OK. You should now see a little sound icon on your presentation. If you go to slide show, you can now click on this icon, and it will play the sound. If you want the sound to play automatically: 1) click on the sound icon (the one you just inserted) to select it. 2) From the Slide Show menu, select "Custom Animation..." This brings up the Custom Animation dialog, which has several tabs. On the "Play Settings" tab, click "Play Using Animation Order"; also click "hide while not playing" to hide the icon (if you want to, most people do). You can now choose to have the sound play just on one slide, or across multiple slides by playing with these settings. 3) From the "Timing" tab, click "Automatically". Otherwise, you have to click to get the sound to play. You can use the arrow buttons to the right of the animation order box to control the order in which objects "play" on the slide. For example, you might want your title to fly in first, then have the music play, and then have bullets fly in. To do this, you'd want to make sure your sound clip was second in the play list.

Question: How do I insert a new slide?

Answer: Press Ctrl M and you'll get a dialogue window asking you what kind of slide you want. Click on the format you want to use, then click on Ok.

Question: My picture is too big. Is there any way to make it smaller?

Answer: Right click on the picture, choose Format Picture, click on the Size tab, then adjust the size as desired.

Question: Is there a way to go backwards in an electronic slide show?

Answer: To go backwards a slide in slide show, you can use any of the following: Page up, Right mouse button, Left arrow key.

Question: How do I make my own PowerPoint backgrounds?

Answer: What you're talking about, is creating templates, or "POT" files. First of all, any file can be saved as a POT file--all you have to do is use the SAVE AS dialog and select POT as the file type, replacing PPT. This action automatically takes you to the location where the rest of the templates are stored, which is sometimes useful and sometimes not. As for the file itself, you'll want to
do the following things to make a good template: (easiest if you make it in this order)

1) Format the slide master, including making a nice background, setting the fonts, bullets, etc.
2) Create and apply a color scheme to the Slide Master; make sure that desired objects (text, drawings, etc) follow these colors.

You can create multiple schemes for a single template, but the master will only use one of these schemes at a time. Later, when actually in use, each slide can use a different color scheme, so sometimes it's nice to make templates with differing schemes that give each template different looks.

3) Format the page numbers, footers, as you like, and set them for being visible or not, depending on your wishes.
4) Go to black and white view, and, by using the right mouse button to click on individual objects, set the way each object on the page will print until the page resembles the way you want it to look when printed to black and white printers.
5) Insert a New Title Master. By doing this after you've done all the rest, it will automatically "inherit" all the work you've already done, so you've got a good starting place.
6) Make any changes you want to the Title Master, including changing the color scheme and black and white print settings.
7) With no objects selected, from the FORMAT menu, select FONT.
Select the font that you want other text and labels to default to.
8) Go to slide sorter view and delete any slides that are there.
9) Go to slide view, where you should see nothing. From the FILE menu, select SAVE AS, and in the "save as type" drop down box select "Presentation Template"
10) close the file, and then create a new presentation from this template, evaluating what needs to be changed, and what bugs need to be fixed.

Question: How do I insert a column?

Answer: Click on the place where you want the new column to be, then go to the menubar and click on Insert and choose Columns.

Question: How do I add a column of numbers together?

Answer: Position your cell pointer where you want the sum to go, then type the following formula: =Sum(CellA:CellB) where CellA is the cell at the top of the column and CellB is the cell at the bottom of the column

Question: How do I change how many decimal place appear in a number?

Answer: Go to the menubar and choose Format. From the Format menu, choose Cell. Click in Number and choose how many decimal places you want.

Question: How do I change my number so that it has a dollar sign in front of it?

Answer: Go to the menubar and choose Format. From the Format menu, choose Cell. Click on Currency and choose how many decimal places you want.

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Question: I can't find my mail folders. Where are they?

Answer: To view your mail folders, go to the menu bar and choose View, then, from the View menu, choose Folder List

Question: How do I tell Outlook to keep a copy of an email note I'm sending to someone?

Answer: Outlook automatically keeps copies of the email notes you send to people in the Sent Items folder.

Question: Some of the notes in my Inbox are bold, and some aren't. Why is that?

Answer: Notes that are in bold are notes that haven't been read yet. If a note isn't in bold, that indicates that it's a note that you have read.

 

Question: How do I add names to my address book?

Answer: Go to the Tools menu and choose Address Book. Once the Address Book is open, click on the Add icon to add names and addresses to the book For more detailed instructions, read our tutorial.

Question: Do we have anything that can protect us against Spam?

Answer: Barracuda Spam Firewall system program. Due to the increase in unsolicited email, commonly referred to as "SPAM", ASU has acquired a new application tool called "Barracuda" that will allow faculty/ and staff to control which messages are identified as legitimate email messages, and which are not. It is necessary for the email recipient to determine which messages are spam, in order to "teach" the tool which messages you wish to receive in the future, and which messages you prefer to not receive.

Microsoft Outlook Plug In
Users of the Microsoft Outlook email application simply need to download a program that is used in coordination with Outlook, which is called a plug-in. This plug-in and instructions are available from the IT software download site:
There is currently no plug in available for Web Mail users.
Once installed, and when Microsoft Outlook has been restarted, two new icons will appear on the tool-bar. One is a Red/White envelope button, and the other is a Green/White envelope button. The Red/White envelope button will indicate to the Barracuda application that you no longer wish to receive the highlighted message and similar messages, and the Green/White envelope button will indicate to the Barracuda application that the highlighted message that is currently marked as spam is legitimate, and that you wish to receive the highlighted message and similar messages in the future.
All other EMail Programs and Teaching Barracuda what is SPAM and is NOT SPAM
You also can identify SPAM messages for the Barracuda application. In order to accomplish this, direct your browser to: http://filter.astate.edu:8000
Once at the site, enter your email address, and select create new account. A temporary password will be emailed to your email address. Check your email for the new password, and use your email address and password to log into the Barracuda site. We recommend changing your Barracuda password to match your email password upon your first login.

When you receive email that Barracuda can not properly identify, you may receive a daily email message in your inbox labeled "Daily Quarantine Summary" from the address "mailgateway@astate.edu". This message will contain a link to access the Barracuda filter settings that allow you to further refine your spam settings. These settings allow each user to define what is, and what is not, SPAM to them. There are 3 options to choose from:

1. Deliver-delivers the email to your outlook inbox. It is important to mark messages “As Not Spam” before clicking on Deliver.
2. Whitelist-assures delivery from the sender by adding to your whitelist. A whitelist is a special list of allowed senders.
3. Delete-deletes it permanently. A blacklist is just the opposite of a whitelist. If you keep getting spam messages from the same address, add it to the blacklist so the system will automatically block all messages sent from it.
The frequency of which you receive these messages will decrease as you continue to define your settings.

Question: How do I login to accesspoint?

Answer: You login by going to http://accesspoint.astate.edu and using your network email address and password. If you have login issues, you may contact the ITS Helpdesk at 972.3922.

Question: How can I get a copy of Microsoft Office?

Answer: Check with the Library Cirulation Desk. You can check out the disks from them for 7 days. Or, you may request the media by logging into the Media site.

Question: I can't find my mail folders. Where are they?

Answer: To view your mail folders, go to the menu bar and choose View, then, from the View menu, choose Folder List

Question: What cell phones are available?

Answer: For a list of cell phone devices and data plans, visit http://its.astate.edu/content/cellular

Question: How do I connect my laptop to the wireless network?

Answer: Your wireless card must be registered with the campus network. Go to http://wireless.astate.edu for more information.

 

Question: What locations on campus are wireless?

Answer: All Buildings on campus have wireless access, except the following:
ABI, Armory, Collegiate Park, Football, Indian Village Apartments

Question: How do I contact the ITS Helpdesk?

Answer: You can contact them by phone at 972.3933

 

Caller ID

All phones will have Caller ID on by default. To use this feature the user will need to purchase a standard Caller ID box. The Caller ID box will need to be plugged into the side jack on the phone.

 

Call Waiting

All phones will have Call Waiting on by default. While the user is on the phone they will hear a beep, to switch to the new call simply press the phone’s hook for half a second. The new call will be connected. You can toggle between the calls by pressing the hook for half a second. If the user has a phone that has a flash button, the flash button can be used instead of the phone’s hook.

Call Forwarding

To enable call forwarding:

Dial **1 Followed by the number. If you are going to forward off campus you must include the 9.

Example: Lift Receiver, Dial **195551234, Hang Up.

To cancel call forwarding:

Dial **2

Example: Lift Receiver, Dial **2, Hang Up.

Please Note:

If the phone has more than one person assigned to it then both numbers will be forwarded.
If the phone is forwarded to a long distance number the calling party will receive an error tone.
The user will know the phone is forwarded by the stuttered dial tone (alternating high/low tones) when the receiver is lifted.
If you have your phone forwarded then the voice mail feature will not work.

 

 

Voice Mail

Students living in Arkansas Hall, Kays Hall, University Hall, Collegiate Park, North Park Quad, and Married Student Housing will have the ability to sign up for Voice Mail.

To activate your voice mail you must visit http://apps.astate.edu/studentvm.

The student will receive an email once their voice mail box has been created.

 

 

How to set up Voice Mail

Once you have received the email telling you your voice mail box has been created you may set it up using the following procedure.

For Single Occupancy Rooms:

1. Dial 7000.

2. Enter your password (PIN number) at the prompt.

3. Once you have accessed your voice mail box, press 0 for mailbox options.

4. Follow the automated prompts to complete the setup of the mailbox.

For Doube Occupancy Rooms:

1. Dial 7001.

2. Enter your mailbox number. (last 4 digits of the phone number)

3. Enter your password (PIN number) at the prompt.

4. Once you have accessed your voice mail box, press 0 for mailbox options.

5. Follow the automated prompts to complete the setup of the mailbox.

*Please Note: When setting up voicemail greetings, only the unanswered greeting is used. The busy greeting is not used.

*Please Note: If a temporary message is recorded, it will be used as the voicemail greeting until it is deleted.

 

 

How to check your Voice Mail

For Single Occupancy Rooms:

1. Dial 7000.

2. Enter your password (PIN number) at the prompt.

3. Once you have accessed your voice mail box, press 1 for new messages.

For Doube Occupancy Rooms:

1. Dial 7001.

2. Enter your mailbox number. (last 4 digits of the phone number)

3. Enter your password (PIN number) at the prompt.

4. Once you have accessed your voice mail box, press 1 for new messages.

When you receive a voice mail, a copy of the message will be sent to your email address. You can check your email address and listen to the attached voice message.

*Deleting the voicemail from your email does not delete the message from the phone.

 

 

Hints and Tips

 

Answering your roommates call

If you are in a double occupancy room you will not be able to tell if an incoming call is for you or your room mate. If you answer a call that was intended for your room mate and they are not available, you can press the hook or flash button, dial their phone number and then hang up. This will transfer the call directly to their voice mail. Please note you will not be able to do this if you have used the call waiting option to answer the call.

Forgot your Voice Mail Password?

If you have forgotten your voice mail password then simply email itshelpdesk@astate.edu. No message is necessary simply state in the subject line that you forgot your voice mail password. You must send the email from your student account. If the user name of the email account and the user name of the voice mail account does not match then the email will be discarded.

Your Voice Mail account not working?

If you are having trouble with your voice mail account go online to https://apps.astate.edu/phone/feedback/. We will address your problems as soon as possible. Please include your full name, where you live, your phone number and a detailed description of your problems.

 

Menu

  • 1 Read voicemail messages
    • 3 Advanced options
      • 1 Reply
      • 3 Envelope
      • 5 Send Message
    • 4 Play previous message
    • 5 Repeat current message
    • 6 Play next message
    • 7 Delete current message
    • 8 Forward message to another mailbox
    • 9 Save message in a folder
    • * Help; during msg playback: Rewind
    • # Exit; during msg playback: Skip forward
  • 2 Change folders
    • 0 Switch to new Messages
    • 1Switch to old Messages
  •  
  • 0 Mailbox options
    • 1 Record your unavailable message
    • 2 Record your busy message
    • 3 Record your name
    • 4 Record your temporary message
    • 5 Change your password
    • * Return to the main menu
  • * Help
  • # Exit

After recording a message (incoming message, busy/unavail greeting, or name)

    • 1 - Accept
    • 2 - Review
    • 3 - Re-record
    • 0 - Reach operator(1) (not available when recording greetings/name)

While listening to a recorded voicemail message: Press # to fastforward, or * to rewind. Note that the # and * keys only work when the message is in the process of being played back

 

  
 
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